Afinar
When something isn’t working
Start with the issue below that matches what you see or hear. If it continues, contact support with your setup and the steps that led to it.
The meter isn’t moving when I play.
Check the recorder is switched on first. Use the INPUT switch in the recording tray.
Then check the input device and channel in the INPUT drawer. If your interface has more than one input, Afinar might be listening to the one you’re not plugged into.
Check the cable and interface gain. A condenser microphone may also need phantom power.
My interface doesn’t show up in the list.
Plug it in and it should appear on its own without restarting Afinar. If it doesn’t, the interface needs to be powered on and connected before it announces itself to macOS, so check it’s showing up in Audio MIDI Setup. Afinar supports class-compliant audio interfaces.
I can’t hear myself playing.
Monitoring has to be on, and the recorder has to be powered on for monitoring to be possible. Both live in the INPUT drawer in the rail.
Check the selected output device and headphone level. For a USB interface setup, connect wired headphones to the interface and confirm monitoring is enabled.
My take has my instrument but no music.
Afinar needs Screen and System Audio Recording permission to capture what’s playing in the browser. It asks the first time you record along to a web page or a video, and if you said no, macOS won’t ask again.
Open System Settings, then Privacy & Security, then Screen & System Audio Recording, and turn Afinar on. You’ll need to quit and reopen the app.
My playing lands behind the music.
Run the recording setup again from Settings. It measures the round trip through your interface and corrects for it, and that measurement is specific to the interface you’re using. If you’ve changed interfaces since you first set up, it’s measuring the wrong one.
The score won’t follow the music.
If automatic matching fails, sync the scroll by hand: open Manually sync the scroll… from the play menu, play the song from the top, and scroll to keep your place. One pass, the length of the song, and the score follows from then on.
Synchronized scrolling needs attached audio. Use an audio file, or capture the audio from an attached YouTube video first. Steady scrolling works without synchronized timing.
It says Synced, but the score drifts.
Automatic matching can produce incorrect timing even when the status says Synced.
Open Setup and choose Sync the scroll yourself instead…. A manual scrolling pass replaces the automatic timing. If you change your mind, Use Afinar’s own timing appears in the same panel and puts it back. Nothing you played is thrown away.
The video won’t play.
Check that the video plays in your browser and that you are signed in where needed. Some uploads do not allow embedded playback. Try another video you have access to.
Where are my takes?
Open the score or page you recorded from to find its takes. To locate the files, open Settings and choose Reveal in Finder.
Still stuck?
support@afinar.app, and tell us what you were doing when it happened.
If you use the Help menu’s Send Feedback inside the app, it fills in your Afinar version, your macOS version, and a log if there is one, which saves a round trip. Nothing sends until you press Send.